Troubleshoot - Restore/Reset the Wooting keyboard
Your Wooting keyboard stopped working and it's a paperweight. Don't worry, you didn't break it and it's very easy to restore. Just follow these steps:
Step 0: Save your current profiles and unplug the keyboard
- Open the profile manager by clicking the bottom left square-shaped icon and [save your profiles].
- Unplug your Wooting keyboard
Step 1: Enter keyboard restore mode
Plug in the Wooting keyboard in your PC while holding the following key combination:
- On a Wooting One hold down the "Mode" and "Right arrow" keys.
- On a Wooting Two hold down the "Mode" and "Numpad return" keys.
If you did it correctly all the RGB lights should be off and the Wooting keyboard will be listed as "Wooting Restore" under "Devices and Printers".
Step 2: Start the Wootility troubleshooting
Open the Wootility ( download) and wait for it to finish loading. In the left bar, click on "Settings". Then click the "Start Troubleshooting".
Step 3: Choose your layout and wait
A new area just showed up, please carefully read the update instruction before you select the correct keyboard layout.
You can choose between an "ISO" or "ANSI" layout. Please see your "Return/Enter" to identify the layout. An ISO layout has a large L shaped Return/Enter key. An ANSI layout has a rectangular-shaped Return/Enter key.
Step 4: Reset complete
You have successfully reset the keyboard. There's no need to restart the Wootility or unplug the keyboard.
Optional Step 5: Still have an issue?
If you have followed the above steps but still have the same issue, please repeat all the steps with the keyboard plugged into a USB 2.0 port.
If your problem consists, please let us know on Discord or email us at firstname.lastname@example.org with the problem in the subject.