Troubleshoot - Restore/Reset the Wooting keyboard
Your Wooting keyboard stopped working and it's a paperweight. Don't worry, you didn't break it and it's very easy to restore. Just follow these steps:
Step 0: Save your current profiles and unplug the keyboard
- Open the profile manager by clicking the bottom left square-shaped icon and [save your profiles].
- Unplug your Wooting keyboard
Step 1: Enter keyboard restore mode
Plug in the Wooting keyboard in your PC while holding the following key combination:
- On a Wooting One hold down the "Mode" and "Right arrow" keys.
- On a Wooting Two hold down the "Mode" and "Numpad return" keys.
If you did it correctly all the RGB lights should be off and the Wooting keyboard will be listed as "Wooting Restore" under "Devices and Printers".
Step 1a: Verify Keyboard restore mode has been found
If you did it correctly all the RGB lights should be off (although you can only check that way if the keyboard was working properly previously). An alternative way of checking if you've successfully got the keyboard into restore mode is by looking for a "Wooting Restore" device.
First, open the Windows settings and look for the "Devices" section.
Then make sure you've selected "Bluetooth & other devices" and look under the "Other Devices", you should be able to find a "Wooting Restore" device, if you can see it there, you should be all good to proceed with restoring
The simplest way to verify a Restore mode connection on Linux is through opening up a terminal and running the command `lsusb`, you should expect to see an output with many lines with one mentioning the "Wooting Restore" if you've been successful
# lsusb ... Bus 003 Device 012: ID 03eb:2402 Atmel Corp. Wooting Restore ...
There are a few important things you can try if you're unable to get the device to show up or the restore process to work:
- Ensure you're performing the steps correctly to put it in restore mode
- Ensure you're holding the correct keys for your keyboard model as mentioned above
- Make sure you're holding the keys until at least a few seconds after you've plugged the keyboard into the computer
- Try connecting to different USB ports on your computer, you may have some unstable ones or be experiencing dodgy ports like what was seen with AMD Ryzen motherboards (most notably B550/X570, see here for more)
- Try using a different USB cable if you have one available (Micro-USB for Wooting One or USB Type-C for Wooting Two onwards)
- You could potentially try using a different computer if you have one available to you
Step 2: Start the Wootility troubleshooting
Open the Wootility (download) and wait for it to finish loading. In the left bar, click on "Settings". Then click the "Start Troubleshooting".
Step 3: Choose your layout and wait
A new area just showed up, please carefully read the update instruction before you select the correct keyboard layout.
You can choose between an "ISO" or "ANSI" layout. Please see your "Return/Enter" to identify the layout. An ISO layout has a large L shaped Return/Enter key. An ANSI layout has a rectangular-shaped Return/Enter key.
Step 4: Reset complete
You have successfully reset the keyboard. There's no need to restart the Wootility or unplug the keyboard.
Optional Step 5: Still have an issue?
If you have followed the above steps but still have the same issue, please repeat all the steps with the keyboard plugged into a USB 2.0 port.
If your problem consists, please let us know on Discord or email us at firstname.lastname@example.org with the problem in the subject.