Troubleshoot - Analog input is not working

If analog input is not working in a game, there can be a host of different reasons related to the game, windows, or other applications. However, in all scenarios we need to focus on two parts to narrow down the issue:

  1. Your Xinput (Xbox controller) drivers are properly installed and working.
  2. Your Wooting keyboard is assigned to player slot 1 and recognized by the game.

You also need to make sure you understand how Wooting profiles work and how to navigate through them using the Mode key and Analog profile hotkeys. Please see:

We added a bunch of improvements to the Wootility beta that makes it easier to troubleshoot issues. This guide is based on the Wootility beta, we recommend you to download and use it. Please follow these instructions:

  1. Join the Wooting.io/Discord server.
  2. See pinned messages in the #wootility_beta_feedback channel.
  3. Download the Wootility beta for your OS.
  4. Read the Beta update message (for your information, also Fortnite specific information).
  5. Install the Wootility Beta.
  6. Update the firmware in the Wootility settings.

Notice: You do not need to uninstall the original Wootility, however, you can't use the original Wootility anymore. If you want to revert back to the original Wootility, you need to Reset the keyboard in the original Wootility.


If you encounter any issues with the Beta please let us know in the #wootility_beta_feedback. If you want to be notified of any new updates, make sure to add the BetaUpdate role by reading the end of the #welcome_to_the_team channel message.

Troubleshooting

This troubleshoot will go through all the steps required to make sure the Xinput drivers are installed and your Wooting keyboards is in player slot 1.

Notice: To ensure a smooth process, please make sure to use a USB2.0 port if available, avoid using a USB hub and connect it straight into your PC's backside (motherboard). If you have a Ryzen chipset, and the troubleshoot does not work for you, there are a few known issues. See following Discord message.

  1. Open the Wootility, go to an analog profile Gamepad Mapping.
  2. Make sure you have Gamepad buttons or joystick movement mapped.  

  3. Go to the Gamepad Response. There is a section that will show a live preview of your gamepad input.
  4. Press the Gamepad keys and the preview will display the input.
  5. If you see the input, your Xinput driver is working. go to step 8.
  6. If you don't see the input, replug your keyboard, and press gamepad keys again.
  7. If you still don't see any input, you should see the window below. Your Xinput driver is not working. Go to heading: Reset Xinput driver
  8. In the input previewer make sure that the first Active slot is green. This means you're in player slot 1. Go to step 13. 

  9. If there's any other color active slot, this means the Wooting keyboard is not connected to player slot 1.
  10. Disconnect your Wooting keyboards and all other USB devices. Plug in your Wooting keyboard first and then other USB devices. Preferable, only your mouse. Check the previewer again if you're in player slot 1.
  11. If it's still not in player slot 1, unplug all your USB devices, restart your PC, plug in your Wooting key fist and then only your mouse. Repeat the input preview step and check if you're in player slot 1.
  12. If it's still not in player slot 1, Go to heading: Controller Emulators
  13. It's time to open up your game and give analog input a whirl.

Reset Xinput driver

When you connect the Wooting keyboard, Windows will automatically attempt to download the Xinput driver if it wasn't already installed. However, this doesn't always install as intended or you already had it installed but it's not working properly.

  1. Right click your windows home button, select device manager. 
  2. In the device manager, expand the Xbox 360 Peripherals.
  3. Right click the Xbox 360 Wireless Receiver for Windows (this might have a different name), select uninstall device. 
  4. This will prompt a message to restart the PC.
  5. After restarting the PC, repeat the steps in heading: Troubleshooting

Ended up here again because you still do not see the gamepad input preview in the Wootility? Please contact support.

Controller Emulators

Software applications that allow you to edit Controller buttons and simulate controller movements use emulators. These are virtual controllers that trick Windows in think you're using an actual hardware controller. These emulators, when coded poorly, can interfere and assign themselves to player slots.

  • Basic: Keep replugging your Wooting keyboard until you see it pop into player slot 1.
  • Better: Disable all your emulator software, restart your PC.
  • Best: Uninstall all your emulator software and make sure to use their uninstaller so it also removed the registry keys

You can often find emulated devices in the "Devices and Printers" windows setting. This is an overview of your connected devices, you can remove the device in this window.

  1. Open your Control panel through the Windows navigator.  
  2. Copy paste the following in the navigation bar: Control Panel\Hardware and Sound\Devices and Printers. 
  3. Find any controllers in the devices list by reading the name, icon, or right clicking the device.  
  4. If you right click the device and it has controller settings, this might be a controller taking a slot.
  5. If it's an emulator, it often has VM in the name or has a controller icon with the emulator software's name.
  6. You can remove these unwanted device as an administrator.

Repeat the steps in heading: Troubleshooting

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