Wootility doesn't detect the Wooting one

This guide is fairly involved and is a tried and true method to solve Wootility not detecting a Wooting one. This issue happens with some older batches of keyboards right out of the box. You can try this guide even if this is not your case, but that's not what this guide is for per se. Let's go!

Step 1. 

Enter Wooting's built in restore mode and start the restore process by following this guide here: https://wooting.helpscoutdocs.com/article/16-restore-the-wooting-one

The process should hang at around 95% completion, which is the trigger for the next step.

Step 2.

Open Devices and Printers. You can do this by typing "Devices" in the Windows search bar and it should pop up. 

Keep the restoring process window open!

Look for the Wooting device, and right click it to remove the device. The restore process should now complete, and Wootility should detect your keyboard. However, you might find that you have lost the ability to type on the keyboard, in any mode. This is the trigger for the next step. If everything is working now, congratulations, you've fixed the problem! If not, follow along.

Step 3.

Download USBDeview from https://www.nirsoft.net/utils/usb_devices_view.html. Scroll down until you see the download links. When you have downloaded it, open it up and sort the list of devices by ProductID, by clicking the column above:

Look for devices under the ProductID "ff01". These are the devices handling the Wooting one. Select them all (select the top-most, hold down Shift and click the last) and right click to remove them all:

Your keyboard might go dark after this operation.

Step 4.

Make sure that you don't see any devices under the ProductID ff01. If you don't, unplug the keyboard from your computer. Wait a few seconds, and plug it back in. Windows should now treat it as a completely new device, and will fetch the generic drivers that allow Windows to identify the device as a keyboard. Wait until they are installed, and hooray! You should be able to type now.

Step 5.

If you're still having trouble after carefully following these instructions, join our Discord or send us an email at social@wooting.nl.

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